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Cruising facts

Many questions arise before any journey begins, so please find below our "A-Z" of AMADEUS facts, which we have put together to answer the most important questions here and now.

On all our excursions you’ll be provided with Quietvox’s easy to use wireless AMADEUS Audio System. The receiver can be worn quite comfortably round the neck or carried in a bag, and the comfortable headphones allow you to hear your experienced tour guide’s explanations with the very best acoustic quality.

In this way you can enjoy complete freedom of movement, but nonetheless miss out on none of the interesting commentaries. Our AMADEUS Audio System is, of course, also compatible with hearing aids.

We include quality wines from Europe's best wine regions for your evening meal on board on all our catalog cruises. Coffee and tea are included after every meal, as well as a welcome cocktail at the beginning of your cruise and a 24-hour coffee and tea station. In the afternoon, we will treat you with extra coffee and a sweet selection of cakes and pastries the Panorama Bar. Soft drinks and alcoholic beverages are available at additional cost.

On almost all the cruises in the Lüftner Cruises catalogue bicycles (including helmets) are available, free of charge, enabling you to explore places on dry land in your own way and at your own pace. You can take advantage of bike hire if your cruiser is one of the following: AMADEUS Royal, AMADEUS Princess, AMADEUS Elegant, AMADEUS Diamond, AMADEUS Brilliant, AMADEUS Silver, AMADEUS Silver II, AMADEUS Silver III and AMADEUS Provence.

We have just the right present for every special occasion in case you might wish to delight and surprise your loved one by having an exclusive gift delivered to your cabin. If so, please place your order for this cabin service at least two weeks before the cruise starts, detailing the cruise (departure date and vessel), your cabin number, and the booked name of the recipient either to your travel agency or by using our order form.

If you have special dietary requirements or suffer from a food allergy, please make your wishes known before setting off on your cruise and then apply to the restaurant manager on board. On request, our chefs will certainly provide special dishes suitable for people with conditions such as lactose or gluten intolerance.

We have to reserve the right to turn down certain dietary requirements or additional costs may be associated with fulfilling dietary wishes. Please note that every meal has vegetarian options on the menu.

The culinary element of your river adventure begins in our bright Panorama restaurant with a generous breakfast buffet to which the staff will be pleased to add various freshly cooked egg dishes straight from the kitchen.

In the middle of the day you can choose between varied menus and buffet specialities in the Panorama-Restaurant or a light lunch alternative in the Panorama-Bar.

Your day on the water is crowned in the evening by what one might term a "culinary seduction"! Our carefully composed 5-course menu opens up for you a multitude of pleasurable moments involving regional specialities of the countries through which you travel, sophisticated menus, classic favourites and vegetarian alternative dishes.

If you would like to reserve a particular table in the Panorama restaurant, please apply to our restaurant manager/maître d’hôtel on the first day of the cruise and say where you would like to sit. We will do our best to meet with your wishes.

On board the AMADEUS Silver, AMADEUS Silver II and AMADEUS Brilliant you can have a "Highlight Dinner" as an alternative to dining in the Panorama-Restaurant – a very special meal in the exclusive atmosphere of the Amadeus Salon can be reserved at Reception for a small surcharge.

We do not have a specific dress code aboard our AMADEUS fleet but we recommend that you dress smartly for dinner and for special occasions (semi-formal or smart casual). By day and for the shore excursions we recommend you wear light clothing and comfortable shoes and also take with you a pullover or jacket for cooler evenings.

Please remember also to pack some form of headgear, sunglasses and a raincoat. Click here to read some further advice on what to pack for your trip.

Electricity on board all AMADEUS ships is 220 V, 50 Hertz. We suggest using a 2-pin adapter for 110V appliances. Please note that for safety reasons it is not permitted to use flat irons and similar equipment in the cabins.

The travel documents you will receive from us gives the embarkation details including the exact mooring at the port of embarkation. Please note that vessels, despite having officially confirmed moorings, do sometimes have to be moved around at short notice.

Embarkation on most of our cruises starts at 16:00, while disembarkation normally takes place by 09:30. Earlier disembarkation is possible provided the vessel is, by that time, already tied up at the disembarkation point. We draw attention to the fact that embarkation or disembarkation times may vary on particular cruise schedules (as described in the itinerary).

Below you can find our more about the arrival and docking places in following cities:

Our AMADEUS vessels (except the MS AMADEUS and the AMADEUS Rhapsody) have a fitness room with a range of professional training devices. The fitness room is located on the Haydn deck and is open for you all round the clock.

All our shops on board offer items under the Amadeus brand name, souvenirs, postcards and stamps, accessories and some everyday products. Enquire about the shop’s opening hours at Reception.

You can use the Email/Internet stations available on all the AMADEUS vessels and on most of them wireless Internet connection/WLAN is also available (for a fee).

Please be aware that the Internet connection on board may be weaker in particular areas during your trip and will not be up to the standard of a hotel Internet connection. Failures in these onboard systems may occur as country borders are frequently crossed during cruises.

German and English are the 'official' languages on all cruises organised by Lüftner Cruises. Our onboard cruise managers and almost all crewmembers speak both languages fluently. All lectures, announcements and other communications on board take place in both languages, as do all the excursions and shore programmes organised by Lüftner Cruises.

The vessels AMADEUS Provence, AMADEUS Silver III, AMADEUS Silver II, AMADEUS Silver, AMADEUS Brilliant, AMADEUS Elegant, AMADEUS Diamond, AMADEUS Princess, AMADEUS Royal, AMADEUS Symphony and AMADEUS Classic feature a lift on all decks (except Sun Deck).

If you want to know what the weather will be like where you going, you can obtain details on the website www.wetter.com.

If you require any special medications, please make sure you have sufficient supplies before leaving home. On board there is only a limited selection of medicine available. Should any such medicines be required, we must ask for your understanding that a small fee will be charged.

So your family can reach you in case of emergency you can give away the telephone number of your river cruiser. Here you can download a list of all the important emergency telephone numbers concerned.

With our carefully crafted itineraries and land excursions, you can immerse yourself in the world of Europe’s major cities and get to know the art, culture and people of these countries. Our ‘à la carte’ excursion packages are tailored to allow you to customize your experience.

On all our excursions you’ll be provided with our wireless AMADEUS listening devices. The receiver can be worn quite comfortably around the neck or carried in a bag. The comfortable headphones allow you to hear your experienced tour guide’s explanations with the very best acoustic quality. Enjoy complete freedom of movement, without missing any of the interesting commentary. 

IMPORTANT INFORMATION

  • All excursions can be booked in advance or aboard. (For organisational reasons, some excursions can only be booked aboard)
  • Minimum participation for excursions by bus: 20 people
  • Minimum participation for excursions on foot: 12 people
  • The schedule of individual excursions can vary; this is partly due to the volume of traffic in the cities and the opening hours of facilities.
  • Please remember to wear sturdy shoes as well as comfortable, waterproof clothing when attending the excursions.
  • When exploring on your own, please remember to return to the vessel in time for its departure. If you miss the departure, you have to travel to the next port at your own expense. You will find the all aboard time in the daily program.
  • Itineraries and prices are subject to alterations

WALKING GRADE

Some excursions involve a fair amount of walking, sometimes over uneven surfaces. The following coding system has been used to assist with identifying which excursions are appropriate for you. Please ask your cruise director for additional information as required.

  • LEVEL 1: Minimum walking; excursion by bus with short photo stops.
  • LEVEL2: The excursion by bus is followed by a moderate walking tour. You may need to climb some stairs.
  • LEVEL 3: The excursion by bus is followed by a longer walk. You may need to climb several stairs.
  • LEVEL4: Moderate walking tour. You may need to climb some stairs.
  • LEVEL5: Considerable walk with longer distances. This may include uneven surfaces and some stairs.

We recommend you look at our detailed description of all shore excursions.  

For safety reasons smoking is not permitted in any indoor area of our AMADEUS ships. We kindly ask smokers to have consideration for nonsmokers. Smoking is only permitted on the sun deck of the vessel.

All our cabins are equipped with shower/WC, infotainment-system with flat screen TV, telephone, safe, spacious wardrobe and hairdryer. Each cabin has its own adjustable air-conditioning system and a comfortable bathroom provided with some luxury cosmetics including shower gel, shampoo and conditioner, and body lotion. All our AMADEUS suites are additionally equipped with a minibar and a comfortable seating area and some of them also have bathtubs.

In common with international customs, it is normal to tip staff. The amount of your tip is left to your discretion and should be seen as a reward for good service. If you would like a recommendation we suggest, as a guideline, € 5-7 per guest per day.

You‘re in good hands with us from the start: So that you can concentrate on anticipating your holiday, your cruise on one of the AMADEUS vessels can begin with your perfectly organized arrival. Let us book you a transfer from the airport or train station to the ship port and back. The following prices apply per person per transfer:

Amsterdam (NL)

Airport – Port € 45,-
Airport – Amsterdam City Center € 45,-
Train station – Port € 37,-

Nuremberg (D)

Airport – Port € 56,-
Train station– Port € 56,-
Center – Port € 56,-

Paris (F)

Airport CDG – Hotel € 50,-
Airport CDG – Port € 50,-
Train station – Port € 42,-

Basel (CH)

Airport – Port € 48,-
Train station – Port € 48,-

Passau (D)

Train station – Port € 20,-
Airport Munich – Port € 59,-

Budapest (HU)

Airport – Port € 41,-
Budapest City Center – Port € 18,-
Train Station – Port € 23,-

Prague (CZ)

Airport – Hotel € 36,-
Train station – Hotel € 31,-

Lyon (F)

Airport – Port € 57,-
Train station – Port € 39,-

Vienna (AT)

Airport – Port € 30,-
Vienna City Center – Port € 25,-
Train Station – Port € 25,-

Cologne (D)

Port – Airport € 35,-
Train Station – Port € 27,-

Our list under the heading "Helpful hints – your travel documents" contains useful recommendations regarding your travel documents and your safety during the cruise.

For passengers unsure what to pack when taking a cruise we have put together a list of "the most important advice" concerning what to take on your travels.

There are the additional facilities of an onboard hairdressing salon and a fitness studio (Vital Club) on most of our AMADEUS vessels. Reception will give you a list of all the services provided and make bookings for you as required.